Welcome to Sporkies. By accessing or using our website, platform, and services, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these Terms, please do not use our Services.
1. Eligibility
To use our Services, you must be at least 18 years old or have permission from a legal guardian. By placing an order, you confirm that you meet these requirements.
2. Orders and Payments
- All orders are subject to availability.
- Prices are listed in and include applicable taxes unless stated otherwise.
- Payment must be made at the time of ordering via the payment methods provided.
3. Delivery and Pickup
- We strive to deliver your order within the estimated time. However, delays may occur due to traffic, weather, or other unforeseen circumstances.
- Delivery fees and zones are specified at checkout.
- Orders must be delivered within timely of the selected time to ensure freshness.
4. Cancellation and Refunds
- Orders may be canceled within 3 minutes of placement. After this period, cancellations may not be possible.
- Refunds credits will be issued in cases of errors, such as missing or incorrect items, at our discretion. Proof (e.g., photos) may be required.
5. Allergens and Special Requests
- We prepare food in a shared kitchen environment, and cross-contamination may occur.
- Customers are responsible for notifying us of any food allergies or dietary restrictions at the time of ordering.
6. User Accounts
- You may need to create an account to place orders. Keep your login credentials confidential.
- We reserve the right to suspend or terminate accounts for violations of these Terms.
- Phone numbers are used for supporting your experience with us. May opted out at anytime by replying with word STOP
7. Intellectual Property
All content on our website and app, including logos, images, and text, is our intellectual property or used with permission. You may not use or reproduce any content without written consent.
8. Limitations of Liability
We are not responsible for:
- Delays or failures caused by factors outside our control.
- Adverse reactions to our food due to undisclosed allergies or preferences.
- Losses or damages resulting from the use of our Services.
9. Third-Party Services
Our Services may link to third-party websites or delivery partners. We are not responsible for their content, policies, or practices.
10. Changes to Terms
We may update these Terms from time to time. The latest version will always be available on our website. Your continued use of our Services indicates acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of California. Any disputes will be resolved in Bakersfield.
12. Contact Us
For questions or concerns about these Terms, please contact us at:
contact@sporkies.com