At Sporkies, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your information when you use our services, including SMS and text notifications.
1. Information We Collect
- Personal Information: When you place an order, we may collect personal details, such as your name, contact information, and address to ensure smooth delivery.
- Order and Delivery Information: We track information related to your orders, such as order history, delivery location, and food preferences, to enhance your experience.
- Communication Preferences: We collect your preferences for communication, including SMS and text updates, to deliver order notifications and relevant updates.
2. How We Use Your Information
- Order Processing and Delivery: Your information is essential for processing your order, providing accurate delivery ETAs, and ensuring your food arrives fresh and on time.
- Customer Experience: We use your order history and feedback to improve our offerings and personalize your experience with recommendations and relevant product information.
- Promotional Messaging: Occasionally, we may send you text messages to let you know about special offers, new menu items, or events that we think may interest you. You may opt out at any time.
3. SMS and Text Privacy
- Order Updates: By providing your phone number, you consent to receive SMS updates related to your order, including confirmations, delivery ETAs, and delivery status.
- Marketing Texts: We may send occasional promotional texts. To stop receiving marketing texts, reply “STOP” to any message, and we’ll update your preferences.
- Data Security: We use secure systems to manage SMS and text information and limit access to authorized personnel only. We will never share your contact information with third parties for their own marketing purposes.
4. Data Security
- Protection Measures: We use advanced security measures to protect your personal information from unauthorized access, disclosure, or misuse.
- Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
5. Your Choices and Rights
- Access and Update: You may request access to or updates to your personal information at any time by contacting us.
- Opt-Out: You can opt out of promotional texts by replying “STOP” to any marketing message. Order-related SMS notifications will continue for ongoing orders.
If you have any questions or need further assistance, please contact us.